Frequently Asked Questions

Are your prices competitive?

Absolutely! Unlike other fundraisers, we don’t increase the price of our items because it’s a fundraiser. We want parents to save money and time.

What kind of organizations do you work with?

We work with PTA’s, PTO’s, Booster Clubs, or any organization which is officially affiliated with a school.

 How are payments processed. Is it secure?

Credit card payments are all processed through PayPal. PayPal allows for easy and extremely secure payment processing. PayPal never shares credit card numbers with any website that uses it. They simply send a confirmation message to websites such as ours that the payment was successfully processed.

What if the teachers request brand name items on the supply lists?

Our bundles include the specific brands and quantities requested by the teachers. 

Are there any minimum order requirements?

There are no minimum order requirements. 

When will parents receive their supply list bundles?

Supply list bundles are delivered to the parents approximately one week before the first day of school.

What grade levels do you service?

Although we can work with any grade level, we are currently focused on K-5 classrooms.

Who can purchase items from my PTA/PTO’s storefront?

Parents, teachers, or anyone in the community can purchase from your storefront to benefit your PTA/PTO.

What percentage will my PTA/PTO receive?

PTA’s currently receive 12% of whatever parents spend on school supplies. 

How is the percentage calculated?

The percentage that your PTA/PTO will receive is based upon the amount that parents spend on school supplies. This does not include shipping, tax, processing fees, or any other charges.

When will my PTA/PTO receive its funds?

Funds for the previous month are dispersed on the 15th of the month. If the funds are less than $10, the payment will be deferred until the following month.

How are items shipped?

Our items are shipped via UPS, USPS or a delivery service.

What is your return policy?

Orders can be returned for a full refund within 30 days. 

What is your exchange policy?

Defective items can be exchanged within 30 days of the purchase date.

© Classroom Genie, 2018

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