Frequently Asked Questions
Can I cancel my order if my child changes schools?
Yes. If your child changes schools, your order can be canceled at any time up until the first day of school and a full refund will be provided.
Can I cancel my order?
Orders can be canceled up to 3 weeks before the start of the school year for a full refund.
When will I receive my items?
You will receive your items the week prior to the first day of school.
By when do I need to place my order?
We work with your PTA/PTO to determine the deadline and that information can be found on your school’s page. Generally, the deadline is 3 weeks before the start of the school year.
How does your program work?
We negotiate the best prices on school supplies with a variety of suppliers, such as Office Depot. By working with multiple schools we’re able to use our collective buying power to reduce the prices on school supplies. We pass our savings on to parents and PTA’s.
Can I purchase only part of a supply kit?
Yes! We allow parents to add or remove items from their order.
Why should I buy my supplies through you?
By purchasing through us, parents will save time and money while benefiting the PTA. We negotiate the best prices on school supplies and pass them on to parents. Parents receive their child’s back to school supplies in one package that’s delivered directly to their house.
Are your prices competitive?
We’re always comparing our prices against stores. We’ve found that our prices are very competitive. Plus, we deliver the items to parents and save them time.
Do teachers like your program?
Yes! We make sure that students have the supplies that they need when school starts. This makes teaching easier.
What percentage will my PTA earn?
We allow PTA’s to modify the exact amount, but we generally donate 12% of the total amount that parents spend on school supplies. This doesn’t include costs such as tax, shipping.
Can I receive my items at a P.O. Box?
No. We can only deliver items to a physical address within the boundaries of the school district.
What do I do if I have a problem with my order/shipment?
Parents must report missing, damaged, or defective items to Classroom Genie within three days of receipt so Classroom Genie can replace the items. Please contact us at firstname.lastname@example.org. We’re happy to help!
Am I required to purchase a Supply Kit through you?
No. If you choose, can purchase the items yourself.
How much is shipping?
Our supply kits have minimal shipping costs. It is $6 for most bundles.
What is your return policy?
Unused items can be returned within 30 days of the purchase date.
Is your website safe and secure?
All of our credit card payments are handled by the leading online credit card processing company in the country. We do not retain any credit card information.
Do you sell my name or my child’s information?
Absolutely not. Your information is strictly confidential and it will not be shared or sold to anyone. We value your privacy.
What if I have more questions?
Feel free to contact us if you have more questions. You can email email@example.com or call us directly.
© Classroom Genie, 2018